What Type of Personal Information Do We Collect and How?

We limit the collection of personal information to what is reasonably required to fulfill the purposes for which it was collected. We collect personal information directly from you, from other sources, through online technologies (such as when you are interacting with us through our Site) or otherwise with your consent or as required and/or permitted by law.

We collect personal information directly from You;

You provide personal information to us by mail, by email, over the telephone, through our Site or in any other direct manner as listed;

• We collect the information you provide when you contact us with an inquiry, contact customer service (including through the chat feature on our Site), or contact us through social media.

• We collect the information you provide when you create an account on our Site or sign up for a newsletter and when if you make a purchase.

• We collect information about your transactions on our Site, for instance when you make a purchase.

• We may collect the information you provide when you voluntarily share information about yourself with us, for instance if you interact with us on social media.

How We Use Personal Information?

We may use personal information detailed in the previous section to provide you with our products, programs and services, to manage our business operations and make hiring decisions, to communicate offers and information we think might interest you, to generally enhance your customer experience with us, and as otherwise permitted or required by law.

We may use your personal information with your consent or as permitted or required by law, for the following purposes:

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a. Providing the Products, Programs and Services that you Request

We may use your personal information in order to provide our products, programs or services, for instance:

• to process and fulfill your purchases and returns;

• to process and answer your inquiries or to contact you in order to answer your questions and/or requests;

• to enable your participation in future contests, promotions (such as discount coupons), surveys or chats;

• to manage your registration to Bestie4Rent;

• to determine your eligibility for a product, program or service;

• to take instructions from you;

• to create, administer, and maintain your accounts.

 

b. Managing Our Business

We may use your personal information to manage our business, for instance:

• to authenticate the identity of individuals contacting Bestie4Rent by telephone, electronic means or otherwise;

• to notify you of changes to your account or our Sites’ services, terms, conditions or policies and to provide you administrative messages, updates, legal notices, technical notices or security alerts;

• for quality assurance purposes;

• to manage and facilitate the use of our Site, which may include using cookies and other similar technology;

• to protect Bestie4Rent and our Clients from errors and fraud;

• to monitor and investigate incidents and managing claims;

• to meet our contractual, legal and regulatory obligations.

 

c. Marketing and Advertising

We may use your personal information to market our brands and products which we believe may be of interest to you. We use your personal information to place you in general interest and purchase categories, which helps us determine what types of advertisements may be of interest to you and then serve you with these advertisements. We may draw inferences from items you purchase online and use these inferences to gain insights into how well our products sell to a certain general interest group.

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d. Conducting Market Research and Data Analytics

We may use your personal information in order to conduct market research and data analytics by tracking and analyzing current or previously collected information for the following purposes:

• to improve or develop new services, programs, promotions, contests or events, and to better understand our customer base and behaviour;

• to manage and develop our business and operations;

• to improve our services, our Site and other programs or services we may offer;

• to understand customer needs and preferences and customizing how we tailor and market programs and services to our customers based on their interests;

• to understand how visitors interact with our Site and ensure things work correctly.

 

Whenever possible, we will use your information in an aggregated and/or de-identified format to ensure complete anonymity of our clients. Your information will never be shared with other persons or agencies, except as follows;

In extreme circumstances, Bestie4Rent may be compelled to disclose personal information in response to a law, court order, subpoena, search warrant, government investigation or other legally valid request or inquiry. We may also disclose information to our accountants, auditors, agents and/or lawyers in connection with the enforcement or protection of our legal rights. We reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to potentially harmful to a person or persons, where required or permitted by law. We may release certain personal information when we have reasonable grounds to believe that such release is reasonably necessary to protect the rights, safety and property of others and ourselves, in accordance with or as authorized by law.

All personal information from a client, which directly identifies them, shall be destroyed when any professional relationship with that person is ended, unless certain information is required for legal purposes.